Online Course - Conflict management

You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.

No. The communication you and your staff have with a Tutor or Learning Support Advisor will be via telephone, email or through The Skills Network’s online system, EQUAL.

If you do not pass an assessment, don’t worry. Once your Tutor has marked your work, you will receive an email instructing you to log into the system. If your result is ‘Refer’ this means your Tutor has highlighted some areas which need more attention in order for you to pass. You will then be able to re-attempt and re-submit the questions you didn’t pass first time round.

No. There are no maximum or minimum word counts for the assessments. It is important that you demonstrate to your Tutor that you have fully understood the question and applied your knowledge to each answer in a logical way. If your Tutor feels that an answer needs a little more detail, they will point this out in your feedback and you will be able to go back to the answer and rework it until you pass.

Your certificate will take between eight and twelve weeks to arrive. Once you have completed the course and submitted your final piece of work, your assessments will be marked and your work will go through an external quality assurance process. Once this process is complete, we send your certificate to you as soon as possible. If you require a confirmation of your achievement while you await your certificate, please contact us and we can send you a formal letter of achievement.

In order to be as flexible as possible, we are able to offer different learning and assessment methods for each learner to choose from. Learners are able to select from paper-based learning resources and paper-based assessment books which should be returned in the post on completion. Or they could choose to be assessed online but use paper-based learning resources to learn from. Finally, on a growing selection of our courses, learners are not only able to complete their assessments online but can also complete their learning online through an engaging collection of videos, games, quizzes and interactive content pages. Learners can see which assessment methods are available on each course page throughout the website.

Yes. All of our courses are fully accredited and recognised throughout the UK as well as internationally. Our suite of AAT courses are also recognised internationally.